What is Debt Counselling?

Debt Counselling is a professional service provided for over-indebted consumers. It is regulated by the National Credit Act and offers you, the consumer, legal protection against creditors wishing to take legal action.
In essence, the goal of Debt Counselling is to develop a repayment plan that is affordable to you and acceptable to all of your creditors. This repayment plan will still allow you to meet your basic living expenses. The process with the creditors is managed by your appointed Debt Counsellor who represents your best interests.

How does the Debt Counselling process work?

Step 1

Step 2

  • We will contact you within 24 hours and request some more information from you.

Step 3

  • We will evaluate your level of indebtedness, and compile a proposal for you that will suite your unique situation. (Remember that each person is unique and each financial proposal is different to another)

Step 4

  • We will present this financial proposal to your creditors.
  • We will negotiate on your behalf to your creditors about your finances.
  • We will finalise an agreed payment plan with you and your creditors.

Step 5

  • We will put in place an agreed payment plan.
  • You will receive regular reviews with regards to your financial status.


How will Debt Counselling affect me?

  • Once your Debt Counsellor has notified your creditors of your application for debt review, your creditors will not be able to take legal action against you or repossess any of your assets for a period of 60 working days.
  • You will be required to pay a reduced and affordable installment.
  • You will be able to continue to pay for your basic living expenses.
  • The fees you pay the Debt Counsellor are included in your repayment plan.
  • While you have outstanding debt, you will be listed at credit bureaus as “under debt review”, however your creditors may not initiate new black listings against you.
  • During the debt review process you will not be able to apply for any additional credit other than debt consolidation loans
  • You will develop a repayment plan with a defined end-date
  • After you have completed the repayment plan you will receive a debt clearance certificate

Once you have received your debt clearance certificate, your Debt Counsellor will be able to remove you from your debt review listing at credit bureaus. This will enable you to qualify for credit again.

The ADVANTAGES of Debt Counselling

  • The debt counsellor will act as a mediator between you and your creditors
  • This is a private and confidential service
  • We will manage your debt repayments
  • You will have one single monthly payment that you can afford
  • No more warrants of execution and or summons will be sent to you
  • Once the debt review process is complete, the debtor’s name is cleared immediately with the Credit Bureaus.


Contact Us:

  1. Apply for Debt Counselling Online Click Here
  2. sms ‘Debt Free’ to 39133
  3. call our Debt Counselling National Call Centre 0861 000 748
  4. Visit our Debt Counselling Blog for an office near you.
  5. Follow us on Twitter for daily updates in our world of Debt Counselling.